IDnow iTM products
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Customer API Operational
90 days ago
100.0 % uptime
Today
Video Ident Operational
autoID Operational
eID Operational
Shop Operational
PoS Operational
eSign Namirial QES Operational
eSign Namirial EES Operational
eSign Namirial FES/eSAW Operational
eSign sign-me Operational
Test System Namirial Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Maintenance backup system Sep 18, 2024 09:00-12:00 CEST
We would like to inform you about a scheduled maintenance, that will be conducted during the aforementioned time window:

We would like to routinely install the currently available security and service updates for our backup system.
During maintenance backup and recovery services will be partly unavailable.
This maintenance will not affect any of our services.

If you have any questions about this announcement, please contact us via our ServiceDesk or directly via support@idnow.io
Posted on Sep 06, 2024 - 14:32 CEST
Fiewall Maintenence Sep 29, 2024 02:00-05:00 CEST
We would like to inform you about a scheduled maintenance, that will be conducted during the aforementioned time window:

We would like to routinely install the currently available security and service updates for our Firewall.
During maintenance and a required re-start some services might be interrupted - general availability and latency will be reduced.
The total expected duration of interruptions should not exceed 30 minutes. Multiple re-starts might be necessary.

If you have any questions about this announcement, please contact us via our ServiceDesk or directly via support@idnow.io
Posted on Sep 12, 2024 - 13:30 CEST
Past Incidents
Sep 16, 2024

No incidents reported today.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024
[PATCHDAY] Maintenance announcement
Completed - The scheduled maintenance has been completed.
Sep 13, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 02:00 CEST
Scheduled - We would like to inform you about a scheduled maintenance, that will be conducted during the aforementioned time window:

We would like to routinely install the currently available security updates released by the manufacturers.

During the maintenance window it may be necessary to restart servers or individual services, possibly several times. This means that there may be brief interruptions to the services and a one-off failure of a backup run - expect to be affected in any case.

If you have any questions about this announcement, please contact us via our ServiceDesk or directly via support@idnow.io
Sep 6, 12:18 CEST
Sep 12, 2024

No incidents reported.

Sep 11, 2024
eID not possible
Resolved - We've been able to backtrack the root cause of the issue. One production code dependency was incorrectly classified as develop dependency. Appropriate corrections were undertaken and system is fully operational.
Sep 11, 09:48 CEST
Monitoring - We've implemented a hotfix and are observing successful eID orders. We leave the issue open for now, as we're still gathering statistical data to analyze the root cause.
Sep 11, 09:34 CEST
Investigating - We're observing errors when conducting eID CAN and PIN, we're investigating.
Sep 11, 09:16 CEST
Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage