IDnow iTM products

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Customer API Operational
90 days ago
100.0 % uptime
Today
Video Ident Operational
Video Ident Operational
Vonage Video API Enterprise Video Operational
Vonage Video API Enterprise API Operational
Vonage Video API Enterprise Broadcast Operational
Vonage Video API Enterprise SIP Operational
autoID Operational
eID Operational
eID Production Operational
eID Test Operational
PoS Operational
eSigning Operational
eSign Namirial QES Operational
eSign sign-me Operational
eSign eSAW Portal ? Operational
eSign Namirial EES Operational
eSign Namirial FES Operational
Test System Namirial Operational
eSign IDnow QTSP Operational
Pusher Operational
Pusher Channels REST API Operational
Pusher Channels Webhooks Operational
Pusher Channels WebSocket client API Operational
Public Development Infrastructure Operational
JFrog Cloud Artifactory - Android SDK distribution Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenence backup system Sep 17, 2025 09:00-12:00 CEST

We would like to inform you about a scheduled maintenance, that will be conducted during the aforementioned time window:

We would like to routinely install the currently available security and service updates for our backup system.
During maintenance backup and recovery services will be partly unavailable.
This maintenance will not affect any of our services.

If you have any questions about this announcement, please contact us via our ServiceDesk or directly via support@idnow.io
Posted on Sep 01, 2025 - 16:57 CEST

Chande of eID Provider (Governikus) IP addresses Sep 29, 2025 00:00 - Sep 30, 2025 00:00 CEST

System is expected to be fully operational during this maintenance. Exact time of switch is not publicly available.
Posted on Jul 22, 2025 - 14:32 CEST

eID service maintenance Oct 27, 2025 22:00 - Oct 28, 2025 02:00 CET

We would like to inform you about a scheduled maintenance, that will be conducted during the aforementioned time window:

During maintenance eID-based ident services will be unavailable or delayed. The services might need one or more restarts during maintenance and could thereby be wholly unavailable.

Users trying to use eID during maintenance will receive an error and will be presented with the option to switch ident methods (if applicable, and configured). All others will be able to re-try after maintenance.

POS accounts will be affected in so far, that any configured eID/TAN or eID/CAN flow will be unavailable. Even if your POS account does not rely on eID, we still suggest to refrain from using POS during maintenance.

Other ident methods and signatures will not be affected.

If you have any questions about this announcement, please contact us via our ServiceDesk or directly via support@idnow.io
Posted on Sep 04, 2025 - 10:47 CEST

eID Production Update on Provider side (Governikus) Oct 27, 2025 22:00 - Oct 28, 2025 02:00 CET

A software update to Governikus ID Panstar version 4.2.1 is being rolled out.
Posted on Sep 10, 2025 - 11:36 CEST
Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
[PATCHDAY] Maintenance announcement
Completed - The scheduled maintenance has been completed.
Sep 12, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 02:00 CEST
Scheduled - We would like to inform you about a scheduled maintenance, that will be conducted during the aforementioned time window:

We would like to routinely install the currently available security updates released by the manufacturers.

During the maintenance window it may be necessary to restart servers or individual services, possibly several times. This means that there may be brief interruptions to the services and a one-off failure of a backup run - expect to be affected in any case.

If you have any questions about this announcement, please contact us via our ServiceDesk or directly via .
Sep 1, 10:26 CEST
Sep 11, 2025

No incidents reported.

Sep 10, 2025
Data centre maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:00 CEST
Scheduled - We would like to inform you about a scheduled maintenance, that will be conducted during the aforementioned time window:

The core storage system in the data centre will undergo updates and maintenance. While we do not expect any systems or services to be affected, chances are that latency and redundancy might be impacted.

If you have any questions about this announcement, please contact us via our ServiceDesk or directly via support@idnow.io
Sep 4, 18:26 CEST
Sep 9, 2025
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

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