IDnow iTM products

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Customer API Operational
90 days ago
100.0 % uptime
Today
Video Ident Operational
Video Ident Operational
Vonage Video API Enterprise Video Operational
Vonage Video API Enterprise API Operational
Vonage Video API Enterprise Broadcast Operational
Vonage Video API Enterprise SIP Operational
autoID Operational
eID Operational
eID Production Operational
eID Test Operational
PoS Operational
eSigning Operational
eSign Namirial QES Operational
eSign sign-me Operational
eSign eSAW Portal Operational
eSign Namirial EES Operational
eSign Namirial FES Operational
Test System Namirial Operational
eSign IDnow QTSP Operational
Pusher Operational
Pusher Channels REST API Operational
Pusher Channels Webhooks Operational
Pusher Channels WebSocket client API Operational
Public Development Infrastructure Operational
JFrog Cloud Artifactory - Android SDK distribution Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Video system release (expected downtime) Dec 11, 2025 07:00-08:00 CET

We will roll out new features and bug-fixes to production environment of video identification system. Short, potentially multiple, downtime periods are expected during the procedure.
Posted on Dec 01, 2025 - 11:30 CET

[PATCHDAY] Maintenance announcement Dec 12, 2025 02:00-05:00 CET

We would like to inform you about a scheduled maintenance, that will be conducted during the aforementioned time window:

We would like to routinely install the currently available security updates released by the manufacturers.

During the maintenance window it may be necessary to restart servers or individual services, possibly several times. This means that there may be brief interruptions to the services and a one-off failure of a backup run - expect to be affected in any case.

If you have any questions about this announcement, please contact us via our ServiceDesk or directly via .
Posted on Nov 27, 2025 - 12:55 CET

Maintenence backup system Dec 17, 2025 09:00-12:00 CET

We would like to inform you about a scheduled maintenance, that will be conducted during the aforementioned time window:

We would like to routinely install the currently available security and service updates for our backup system.
During maintenance backup and recovery services will be partly unavailable.
This maintenance will not affect any of our services.

If you have any questions about this announcement, please contact us via our ServiceDesk or directly via support@idnow.io
Posted on Dec 05, 2025 - 12:40 CET

eID Test Infrastructure maintanance Jan 6, 2026 00:00 - Jan 7, 2026 00:00 CET

We would like to inform you about the upcoming update to our eID service infrastructure. The eID service will have limited availability during the maintenance period.
Posted on Dec 01, 2025 - 13:49 CET

eID Production Infrastructure maintanance Feb 2, 2026 22:00 - Feb 3, 2026 02:00 CET

We would like to inform you about the upcoming update to our eID service infrastructure. The eID service will have limited availability during the maintenance period.
Posted on Dec 01, 2025 - 13:50 CET
Dec 6, 2025

No incidents reported today.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025
Problem with zip filename by export_identdaten_xml_kunden_zip.php
Resolved - d-id8-sftp01D:\scripts_8.1\export_identdaten_xml_oesd_kunden_zip.php:449
Invalid or uninitialized Zip object

- The problem was solved in about 1 hour and 10 minutes.
Nov 30, 14:30 CET
Nov 29, 2025

No incidents reported.

Nov 28, 2025
Degraded performance of AES
Resolved - This incident has been resolved.
Nov 28, 14:45 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 14:38 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 28, 14:36 CET
Update - We are continuing to investigate this issue.
Nov 28, 14:35 CET
Investigating - We are currently investigating this issue.
Nov 28, 14:28 CET
Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

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