We would like to inform you about the upcoming update to our eID service infrastructure. The eID service will have limited availability during the maintenance period. Posted on
Dec 01, 2025 - 13:50 CET
Completed -
The scheduled maintenance has been completed.
Jan 21, 12:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 09:00 CET
Scheduled -
We would like to inform you about a scheduled maintenance, that will be conducted during the aforementioned time window:
We would like to routinely install the currently available security and service updates for our backup system. During maintenance backup and recovery services will be partly unavailable. This maintenance will not affect any of our services.
If you have any questions about this announcement, please contact us via our ServiceDesk or directly via support@idnow.io
Jan 14, 15:24 CET
Resolved -
According to the eID provider, there was an internal technical disruption. We first observed the issue at 13:52 CET. The service has been stable and fully operational again since 15:12 CET.
Jan 16, 15:34 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 16, 15:19 CET
Investigating -
We are currently investigating this issue.
Jan 16, 14:24 CET
Completed -
The scheduled maintenance has been completed.
Jan 16, 05:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 02:00 CET
Scheduled -
We would like to inform you about a scheduled maintenance, that will be conducted during the aforementioned time window:
We would like to routinely install the currently available security updates released by the manufacturers.
During the maintenance window it may be necessary to restart servers or individual services, possibly several times. This means that there may be brief interruptions to the services and a one-off failure of a backup run - expect to be affected in any case.
If you have any questions about this announcement, please contact us via our ServiceDesk or directly via .
Jan 6, 09:22 CET