eID Service impaired

Incident Report for IDnow iTM Products

Resolved

According to the eID provider, there was an internal technical disruption. We first observed the issue at 13:52 CET. The service has been stable and fully operational again since 15:12 CET.
Posted Jan 16, 2026 - 15:34 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 16, 2026 - 15:19 CET

Investigating

We are currently investigating this issue.
Posted Jan 16, 2026 - 14:24 CET
This incident affected: eID (eID Production).