eID not possible

Incident Report for IDnow iTM Products

Resolved

We've been able to backtrack the root cause of the issue. One production code dependency was incorrectly classified as develop dependency. Appropriate corrections were undertaken and system is fully operational.
Posted Sep 11, 2024 - 09:48 CEST

Monitoring

We've implemented a hotfix and are observing successful eID orders. We leave the issue open for now, as we're still gathering statistical data to analyze the root cause.
Posted Sep 11, 2024 - 09:34 CEST

Investigating

We're observing errors when conducting eID CAN and PIN, we're investigating.
Posted Sep 11, 2024 - 09:16 CEST
This incident affected: eID (eID Production).